These Terms and Conditions (“Agreement”) govern your use of the PPM Supplies website (ppmsuppliesrtb.co.za) (“Website”) and any products or services offered by PPM Supplies (“Company”). By accessing or using our Website, you agree to be bound by these terms. Please read this Agreement carefully before using our services.
Acceptance of Terms
By using our Website or purchasing products or services from PPM Supplies, you acknowledge that you have read, understood, and agree to be bound by this Agreement, along with any other policies or guidelines posted on the Website.
Online Store
2.1 Products: PPM Supplies offers a variety of products for sale through its online store. All product descriptions, pricing, and availability are subject to change without notice. We strive to provide accurate and up-to-date information but do not guarantee the completeness, accuracy, reliability, or availability of any products.
2.2 Ordering: When placing an order, you agree to provide accurate and complete information. PPM Supplies reserves the right to refuse or cancel any order for any reason. If we cancel your order, we will promptly refund any payment made.
2.3 Pricing and Payment: All prices displayed on our Website are in the designated currency and exclude any applicable taxes or shipping charges unless otherwise stated. You are responsible for paying the total amount specified at the time of purchase. PPM Supplies accepts various payment methods, and you agree to comply with their respective terms and conditions.
2.4 Shipping and Delivery: PPM Supplies will make reasonable efforts to ensure the timely delivery of your ordered products. However, we are not responsible for any delays or damages caused during shipping. Risk of loss and title for products pass to you upon delivery.
Intellectual Property
The Website, its content, and all intellectual property rights associated with it (including but not limited to trademarks, logos, text, graphics, images, videos, and software) are owned or licensed by PPM Supplies. You agree not to reproduce, distribute, modify, or create derivative works from any part of the Website or its content without our prior written consent.
Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our Website, you consent to the practices described in our Privacy Policy.
Prohibited Conduct
You agree not to engage in any of the following activities:
5.1 Violating any applicable laws or regulations.
5.2 Interfering with or disrupting the Website’s functionality.
5.3 Impersonating any person or entity or falsely representing your affiliation with any person or entity.
5.4 Uploading, transmitting, or distributing any viruses, malware, or harmful code.
5.5 Attempting to gain unauthorized access to any part of the Website or its related systems.
Disclaimer of Warranties
PPM Supplies makes no warranties or representations, expressed or implied, regarding the Website or any products or services offered. We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, non-infringement, and accuracy of information.
Limitation of Liability
In no event shall PPM Supplies or its affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Website or the purchase of any products or services.
Indemnification
You agree to indemnify and hold PPM Supplies, its officers, directors, employees, and affiliates harmless from any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of your use of the Website, violation of this Agreement, or infringement of any third-party rights.
Termination
PPM Supplies reserves the right to suspend or terminate your access to the Website or any part thereof at any time without prior notice, for any reason, including but not limited to a breach of this Agreement.
Modifications to the Agreement
PPM Supplies may revise this Agreement at any time without prior notice. By continuing to use the Website after any modifications, you agree to be bound by the revised terms.
Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction where PPM Supplies is located. Any dispute arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
Entire Agreement
This Agreement constitutes the entire agreement between you and PPM Supplies regarding your use of the Website and supersedes any prior agreements or understandings, whether written or oral.
If you have any questions or concerns regarding these Terms and Conditions, please contact us at [admin@ppmsuppliesrtb.co.za].
Effective Date: 06/01/2023
Refund Policy for PPM Supplies
This Refund Policy (“Policy”) outlines the terms and conditions governing refunds for products purchased from PPM Supplies (“Company”). By making a purchase through our online store, you acknowledge and agree to abide by this Policy.
Eligibility for Refunds
1.1 Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer support within [7 days] days of receiving the product. We will evaluate the issue and, if deemed valid, offer a replacement or refund.
1.2 Incorrect Product or Order: If you receive an incorrect product or your order is incomplete, please notify us within [7 days] days of receiving the product. We will investigate the issue and, if confirmed, arrange for the correct product to be shipped or offer a refund.
1.3 Change of Mind: We do not offer refunds for change of mind or if you no longer require the purchased product. Please review your order carefully before completing the purchase.
Return Process
2.1 Contact Customer Support: To initiate a refund request, please contact our customer support via [sales@ppmsuppliesrtb.co.za]. Provide the relevant details, including order number, product information, and reason for the refund request.
2.2 Return Authorization: If your refund request is approved, our customer support team will provide you with a return authorization number (RMA) and further instructions on returning the product.
2.3 Return Shipment: You are responsible for the return shipping costs, unless the return is due to a defective or damaged product, an incorrect product or order, or any error on our part. We recommend using a trackable shipping method and retaining proof of shipment.
2.4 Condition of Returned Product: The returned product must be in its original condition, unused, and in its original packaging, unless otherwise instructed by our customer support. We reserve the right to refuse a refund if the product is damaged due to negligence or improper packaging during the return shipment.
Refund Process
3.1 Inspection and Approval: Once we receive the returned product, our team will inspect it to verify its condition and eligibility for a refund. We will notify you of the status of your refund within 10 working days of receiving the returned product.
3.2 Refund Options: If your refund request is approved, we will proceed with the refund using the original payment method used for the purchase. Alternatively, we may offer store credit or an exchange, depending on the circumstances.
3.3 Refund Timeframe: The refund process may take [14] days to complete, depending on your payment provider’s policies. Please note that PPM Supplies is not responsible for any delays caused by the payment processor or financial institution.
Non-Refundable Items
The following items are non-refundable, unless they fall under the eligibility criteria stated in Section 1:
Digital products or downloadable content.
Gift cards or vouchers.
Modifications to the Refund Policy
PPM Supplies reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised Policy on our website.
If you have any questions or concerns regarding this Refund Policy, please contact us at [admin@ppmsuppliesrtb.co.za].
Effective Date: [01/06/2023]